Frequently Asked Questions
Everything you need to know about your Stübben equestrian equipment and orders.
How do I ensure I select the correct saddle size for my horse?
We recommend consulting with a certified Stübben saddle fitter. You can use our online guide to measure the gullet width and seat size, but a professional fitting ensures optimal pressure distribution and comfort for your horse.
What is the typical delivery time for custom-made leather goods?
Standard in-stock items ship within 2-3 business days. Custom saddles or personalized bridles are handcrafted in our workshops and typically require 6 to 10 weeks for production and delivery.
How should I care for my Stübben leather products to ensure longevity?
To maintain the integrity of the leather, we recommend using Stübben Hamanol dressing. Clean your equipment with a damp cloth after use and apply leather care products regularly to prevent drying and cracking.
Do you offer international shipping for equestrian gear?
Yes, we ship our premium sports equipment globally. Shipping costs and delivery timelines vary by destination and are calculated at checkout based on the weight and dimensions of your order.
What is your return policy for trial saddles?
We offer a specific trial period for select saddle models. If the fit is not correct, the saddle must be returned in pristine condition within 14 days to be eligible for a refund or exchange, subject to a restocking fee.
Are Stübben products covered by a warranty?
Yes, all Stübben saddles come with a 5-year warranty on the saddle tree and a 2-year warranty on leather and workmanship against manufacturing defects.